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Note You cannot remove the built-in version of Windows Media Player by using this method. When you are prompted to confirm the removal, click In the Currently installed programs list, click Microsoft Windows Media Player, and then click Change/Remove. To remove Windows Media Player, follow these steps:Ĭlick Start, click Control Panel, and then click Add or Remove Programs. Remove Windows Media Player, restart the computer, and then reinstall Windows Media Player. If you receive an error message when you play both of the files, go to the next step. If the other file plays correctly, the original file you that were trying to play may be damaged. Verify that you can play a media file that uses the same file name extension as the file that you were playing when you received the error message.įor descriptions and samples of file formats that are supported by Windows Media Player, click the following article number to view the article in the Microsoft Knowledge Base:ģ16992 Windows Media Player multimedia file formats If you have access to the original source, contact the creator of the file and request that the creator convert the file to a supported Windows Media Player file format.
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For additional information, visit the following Microsoft Web site, and then click Windows Media Encoder in the Select Download list: To do this, you can use the Windows Media Encoder. To play the file, you must encode the file again by using the original source in a supported format, such as the. avi files that were created by using the Microsoft MPEG4v3 codec. Note Windows Media Player does not support playing. Musical Instrument Digital Interface (MIDI) formats. Moving Pictures Experts Group (MPEG) formats. Windows Media Player supports the following file formats: Verify that Windows Media Player supports the file format that you are trying to play. If they are, see your product documentation to complete these steps. Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. Instead, contact the distributor of that file to see whether a viewer for the file is available. If Windows Media Player does not support that format, do not perform the steps after step 1. In step 1, make sure that Windows Media Player supports the format of the file that you are trying to play. However, it does not support every media file format that is currently available. Note Windows Media Player supports the most common media file formats. After you complete each step, test to determine whether the issue is resolved. To resolve this issue, follow these steps. The media file uses a codec that Windows Media Player does not support. The media file uses a codec that is not installed. You are trying to play a media file that has a file format that Windows Media Player does not support.
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One or more Windows Media Player files are missing or damaged. This issue may occur for one or more of the following reasons: Experts are on hand to help.Cannot play back the file.
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(This takes a while.)Īfter your system is restored to the earlier configuration, check to see whether Windows Media Player runs correctly again.įor general help with Windows Media Player, see the Windows Media Player support page. You can also post questions about Windows Media Player errors in the Windows forum. Select Create a restore point, and then in the System Properties pane, select System Restore.įollow the prompts to select the restore point just before the round of updates that seemed to trigger the problem. To do this:Ĭlick the Start button and type system restore.
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If Windows Media Player stopped working correctly after the latest update from Windows Update, you can verify that the update is the problem by using System Restore.
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If you can't burn a CD or DVD, does the disc already have content on it? If so, make sure the disc is rewritable and that you erase the existing content before you try to burn new content onto it. For more information about codecs, see Codecs: frequently asked questions.
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If the error involves a playback problem, you may not have the right codec on your PC to play that file. You may get an error message while using Windows Media Player but without any specific info about the error. We recommend you move to a Windows 11 PC to continue to receive security updates from Microsoft.
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Support for Windows 7 ended on January 14, 2020