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See other Amazon reviews for reports of similar problems. I don't understand why the clips are locked in the first place they're not copyrighted and I have full access to them on my computer. I guess that means if they ever went out of business, the product would be completely dead. No option to leave a message just "call back later." Bottom line, if they are having technical problems on their end - and who knows how often that may be - you may not be able to use the software. I got a computerized message saying that due to high call volume, no one is available. Next, I tried telephoning (there is no email support option). It sends me to online technical support, which is down. So, I clicked on the option to manually unlock the videos. Opening the clips requires using Serif's "online unlocking service," which seems to be out of order. Now, I suddenly cannot open video files to edit them.
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But after receiving prompts, I registered the product yesterday (registering is a marketing gimmick they try to sell you manuals by giving a "special one-time offer" on the prices). It was intuitive, and I was able to make a nice video with no problem. Serif MoviePlus X6 Review At first I was very excited about this product. Burn HD videos to Blu-ray Disc or DVD, or upload your movies to the web and share them with friends, family, or the world. Its powerful, yet easy-to-use, editing tools and studio-quality effects help you to create stunning movies in minutes. Product DescriptionEdit your videos with MoviePlus X6.
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